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Terms & Conditions

The Better Sex Shop is an Australian owned business that hosts its headquarters in the Gold Coast. It is owned and managed by Summit Corporation Pty Ltd.

All transactions are in Australian Dollars (AUD) and include GST.

The Better Sex Shop offers postage Australia wide for $9.99 per order via express post. Spend over $200 in one transaction and receive FREE express postage.

At The Better Sex Shop we use a secure payment gateway called Secure Pay. All transactions use a SSL certificate. Credit card information will never be saved on file or shared with any third parties. At no time does any The Better Sex Shop staff have access to your credit card details. A bank transfer, money order or cheque is also available.

Goods sold on this site are of an adult nature and as such require customers to be of a minimum age of at least 18 years. By purchasing any goods from this site you are in fact confirming that you are 18 years of age or older.

If a product or products arrive faulty or damaged we will gladly offer a full replacement with the postage costs paid for by us. Any returns for faulty or defective products should be made within 14 days of purchase by contacting us via email or via the website. Please contact us before returning any items and please be sure to purchase new batteries as this is the cause of the problem in most cases. We make sure all products are in a working order before time of postage to all our customers. Due to the personal nature of the products we sell, we cannot offer refunds or returns if a customer simply changes their mind or does not like the item on arrival.

Orders will not be processed or posted until payment has cleared. Once cleared, orders will be organized for postage within 24 hours via express post.

If there is no one at the address given to accept delivery, our postal company will take your parcel to the nearest depot and leave a card allowing you to either collect at your own convenience, or arrange for the order to be delivered again. If you would like the order to be left in a safe location at your delivery address, let us know during checkout and our courier will leave the package at your location if no one is home to accept the delivery. Your order will carry no indication of The Better Sex Shop and you will never need to mention The Better Sex Shop in order to pick-up your package.  

If for whatever reason any goods ordered are not available, you will be contacted by a The Better Sex Shop representative via email and will be offered the choice of a refund of the purchase price or a replacement product instead.

The Better Sex Shop is the sole owner of the information collected on this site. We will not sell, share or rent this information to any third parties. Any contact information you provide is for order purposes only. If a customer decides to sign up for our newsletter and special offers, an email address will be collected. If a customer opts out of the newsletter, all email address details will be deleted until the customer chooses to sign up again if they wish.

At The Better Sex Shop we understand the need for privacy. Your order will be delivered discreetly and no The Better Sex Shop markings or brandings will be visible on the parcel itself. Packaging will consist of a 'boring' box, wrapped securely to protect all contents and your privacy. The address will say Summit Corporation Pty Ltd.

We reserve the right to modify or amend these terms and conditions at any time by posting the revised terms on our site.